Warranty Principles

During the warranty period, all types of technical maintenance and part replacement must be carried out at the centers listed in the “Service Centers” section of the “Auto Azərbaycan” company. Otherwise, warranty conditions are considered violated, and the warranty is void.

A decision on whether any vehicle parts are defective and whether they should be repaired or replaced under the warranty is made by qualified specialists after a technical inspection at official Hyundai Service Centers. Only non-repairable parts are replaced with new ones.

If a driver detects a malfunction, they should contact one of the service centres listed in the “Service Centers” section of the “Auto Azərbaycan” company; otherwise, continuing to drive the vehicle intentionally with a fault may worsen the condition and damage other mechanisms, resulting in voiding the warranty.

The warranty is void if the required maintenance records and guidelines in the warranty certificate are not followed, or if warnings regarding these are ignored.

If a credit sale agreement associated with this warranty experiences a payment delay of 15 days or more, the warranty is considered void.

The warranty is void if the odometer reading (mileage record) is altered.

Suppose the vehicle has a warranty provided by “Auto Azərbaycan” LLC or the manufacturer-distributor and it is voided due to non-compliance with the maintenance records and rules stated in the warranty booklet. In that case, the extra warranty is also considered void.

If the warranty expires early for the above reasons or upon reaching the covered mileage, the amount paid by the customer for the warranty is non-refundable. The customer is obligated to pay any outstanding balance under the instalment sales agreement (if any).

If the warranty is valid and no repair work has been done, the customer has the right to return the warranty and terminate the agreement. In this case, the period during which the warranty was valid is considered – the elapsed time or mileage (whichever is higher). The amount for this period is non-refundable, and the remaining cost of the warranty package is refunded to the customer. In all cases, the non-refundable amount should be no less than 50% of the package cost; otherwise, the customer agrees to pay the difference.

If a warranty event occurs under warranty acquired via instalment, and repair costs exceed the amount paid by the customer by the date of the incident, the customer pays the difference in their remaining instalment balance. If the difference exceeds the remaining warranty debt, the customer must fully settle the debt. Services are not provided to customers with current delays, and customers with an average delay of 3-10 days must fully settle their instalment balance.

The company covers total repair costs under this warranty up to 5 times the price of the warranty package. The pre-discount price (if any) is considered as the package cost.

Parts and Cases Not Covered by the Warranty:

Spark plugs, belts, rubber elements, fuses, filters, oils, engine and transmission mounts, manifolds, sensors, audio system, battery, lights and headlights, brake pads and drums, steering wheel, trunk shock absorber, turbo system, and any other parts not listed in the “Guaranteed Parts” section.

Malfunctions resulting from accidents (rust, corrosion, perforations, bending, bulging, cracking, wear, etc.).

Characteristic sounds that arise during normal operation and do not affect the vehicle’s primary function.

Tightening of loosened parts (bolts in seats, doors, and mechanical parts) due to noise.

Various noises and vibrations result from driving on rough, unpaved roads.

Suspension system, suspension geometry, and shock absorber malfunctions caused by collisions, hitting obstacles, or falling into potholes.

No compensation or provision of another vehicle is offered during repair periods.

Problems caused by installing equipment not included in the vehicle’s standard setup or due to washing.

**Attention!**

If the red oil lamp lights up during vehicle operation, the vehicle must be turned off immediately, and the “AUTO AZƏRBAYCAN” company hotline at (012) 989 should be contacted for assistance.